21 Dukes Casino Privacy Policy – New Zealand
At 21 Dukes Casino, we are committed to protecting the privacy and personal information of all our players, particularly those based in New Zealand. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit or use our platform. By accessing 21 Dukes Casino, you agree to the terms outlined in this policy.
What Information We Collect
When you register or interact with 21 Dukes Casino, we may collect the following types of personal information:
- Personal identification data – full name, date of birth, and gender
- Contact details – email address, phone number, and residential address in New Zealand
- Financial information – payment method details, transaction history, and banking records
- Technical data – IP address, browser type, device identifiers, and cookies
- Gaming activity – game preferences, session data, and wagering history
How We Use Your Information
21 Dukes Casino uses the collected data for the following legitimate purposes:
- Verifying your identity in accordance with New Zealand's anti-money laundering regulations
- Processing deposits, withdrawals, and bonus transactions
- Providing customer support and resolving disputes
- Sending promotional offers, newsletters, and updates (with your consent)
- Improving our platform through analytics and user behaviour insights
- Complying with legal and regulatory obligations
Data Sharing and Third Parties
We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in operating 21 Dukes Casino, including payment processors, fraud prevention services, and regulatory authorities. All third-party partners are required to handle your data in compliance with applicable privacy laws.
Cookies Policy
21 Dukes Casino uses cookies to enhance your browsing experience, remember your preferences, and analyse traffic patterns. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our website.
Data Security
We implement industry-standard SSL encryption and security protocols to protect your personal and financial information. Access to your data is restricted to authorised personnel only, and we conduct regular security audits to maintain the highest standards of data protection for New Zealand players.
Your Rights
As a New Zealand resident, you have the right to access, correct, or request deletion of your personal data held by 21 Dukes Casino. To exercise these rights, please contact our support team at any time.
Frequently Asked Questions
Does 21 Dukes Casino share my data with the New Zealand government?
We may disclose your data to regulatory or law enforcement authorities if required by law. This includes compliance with New Zealand's Anti-Money Laundering and Countering Financing of Terrorism Act.
How long does 21 Dukes Casino retain my personal data?
We retain your personal information for as long as your account remains active and for a minimum of five years after account closure, in line with regulatory requirements applicable in New Zealand.
Can I opt out of marketing communications?
Yes. You can unsubscribe from promotional emails and SMS messages at any time by clicking the unsubscribe link in any communication or by contacting our customer support team directly.